How Do Baristas Really Learn English? An Inside Look at Workplace Language Acquisition

English

Abstract

The use of English in the workplace is increasingly crucial, especially in service sectors such as coffee shops, which serve customers from diverse cultural and linguistic backgrounds. Baristas, as the spearhead of service, are not only required to be proficient in preparing coffee but also to communicate effectively, including in English. This study aims to uncover the methods baristas use at Naya Coffee Shop to learn English and the difficulties they encounter during this process. A descriptive qualitative approach was used in this study, with data collection techniques including observation, interviews, and documentation. The results indicate that baristas tend to rely on hands-on learning methods, such as CLT and Immersion, as they align with communication needs in the workplace. Formal methods such as Grammar- Translation and Blended Learning were not used due to their lack of relevance in their work context. The main obstacles baristas face in learning English include limited vocabulary, low self-confidence, and the pressure of serving foreign customers. These findings emphasize the importance of a work- based, hands-on, and practical learning approach to support English development in a professional work setting.