Legal Protection for Consumers in the Pre-Order System in the Marketplace Related to Defaults Based on Indonesian Law Provisions
DOI:
https://doi.org/10.25217/jm.v10i2.7179Keywords:
Consumer Law, Marketplace, Pre-Order, Consumer Protection, DefaultAbstract
The development of e-commerce in Indonesia has changed people's shopping patterns to online, including a pre-order system that offers convenience for consumers without physical meetings. However, this convenience also poses risks, such as product non-conformity, fraud, and default from the seller. This study aims to analyze the form of legal protection for consumers in pre-order transactions in the marketplace based on the provisions of Indonesian law. The method used is normative juridical with a literature study approach, analyzing laws and regulations, legal literature, and court decisions related to electronic transactions and consumer protection. The results of the study show that electronic contracts on the marketplace are subject to the principle of pacta sunt servanda and the principle of engagement in the Civil Code, especially Articles 1320, 1338, 1457, and 1243 concerning default. The seller is obliged to fulfill the obligation to deliver the goods according to the agreement, and the consumer has the right to claim compensation in the form of costs, losses, and interest in the event of default. Consumer legal protection is strengthened by Law No. 8 of 1999 concerning Consumer Protection, the ITE Law, and Government Regulation No. 71 of 2019. Thus, the electronic contract mechanism and existing legal regulations are the basis for enforcing consumer rights and ensuring the responsibility of business actors in online transactions. This research emphasizes the importance of consumer digital literacy as well as the fulfillment of sellers' obligations to minimize disputes and risks in online commerce.
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