Factors Influencing Online Learning Students’ Satisfaction in UIN Fatmawati Bengkulu

Authors

  • Eko Ngabdul Shodikin UIN Sunan Kalijaga Yogyakarta, Indonesia
  • Agung Rokhimawan UIN Sunan Kalijaga Yogyakarta, Indonesia
  • Ahmad Suradi UIN Fatmawati Sukarno Bengkulu, Indonesia
  • Setia Murningsih IPB University, Indonesia

DOI:

https://doi.org/10.25217/ji.v8i1.2801

Abstract

The use of e-learning in education can increase efficiency and motivation in learning. The success of this online learning platform is influenced by student satisfaction. Students who are satisfied then they will be comfortable with using online learning. The success of the online learning system can be seen in student satisfaction when using the LMS and online learning software. So, this study aims to analyse student satisfaction with the online learning system. The sample of this research is students of the Tarbiyah Faculty of UIN Sukarno Fatmawati Bengkulu. The sampling technique used is convenience sampling. The independent variables used were computer self-efficacy (CSE), perceived usefulness (PU), and perceived ease of use (PEU). The dependent variable in this study was student satisfaction (SAT). This data analysis technique used Structural Equation Modelling (SEM) with SmartPLS software. The results of this study indicated that the computer self-efficacy had a significant positive effect on the perceived ease of use and the perceived usefulness. The perceived ease of use and perceived usefulness significantly positively affected the student’s satisfaction.

 Keywords: Online Learning Higher Education, Students’ Satisfaction, Structural Equation Modeling

References

Abdi, A., Shamsuddin, S. M., Hasan, S., & Piran, J. (2019). Deep learning-based sentiment classification of evaluative text based on Multi-feature fusion. Information Processing & Management, 56(4), 1245–1259. https://doi.org/10.1016/j.ipm.2019.02.018

Al-Azawei, A., Parslow, P., & Lundqvist, K. (2017). Investigating the effect of learning styles in a blended e-learning system: An extension of the technology acceptance model (TAM). Australasian Journal of Educational Technology, 33(2), 1–23. https://doi.org/10.14742/ajet.2741

Almusharraf, N. M., & Khahro, S. H. (2020). Students’ Satisfaction with Online Learning Experiences during the COVID-19 Pandemic. International Journal of Emerging Technologies in Learning, 15(21), 246–267. https://doi.org/10.3991/ijet.v15i21.15647

Alomari, M. M., El-Kanj, H., Alshdaifat, N. I., & Topal, A. (2020). A framework for the impact of human factors on the effectiveness of learning management systems. IEEE Access, 8, 23542–23558. https://doi.org/10.1109/ACCESS.2020.2970278

Angga Sugiarto. (2020). Dampak Positif Pembelajaran Online Dalam Sistem Pendidikan Keperawatan Pasca Pandemi Covid 19. Jurnal Perawat Indonesia, 4(3), 432–436.

Asmuni, A. (2020). Problematika Pembelajaran Daring di Masa Pandemi Covid-19 dan Solusi Pemecahannya. Jurnal Paedagogy, 7(4), 281. https://doi.org/10.33394/jp.v7i4.2941

Azizan, S. N., Lee, A. S. H., Crosling, G., Atherton, G., Arulanandam, B. V., Lee, C. E., & Rahim, R. B. A. (2022). Online Learning and COVID-19 in Higher Education: The Value of IT Models in Assessing Students’ Satisfaction. International Journal of Emerging Technologies in Learning, 17(3), 245–278. https://doi.org/10.3991/ijet.v17i03.24871

Chen, H., Islam, A. Y. M. A., Gu, X., Teo, T., & Peng, Z. (2020). Technology-enhanced learning and research using databases in higher education: the application of the ODAS model. Educational Psychology, 40(9), 1056–1075. https://doi.org/10.1080/01443410.2019.1614149

Dong, Y., Xu, C., Chai, C. S., & Zhai, X. (2020). Exploring the Structural Relationship Among Teachers’ Technostress, Technological Pedagogical Content Knowledge (TPACK), Computer Self-efficacy and School Support. Asia-Pacific Education Researcher, 29(2), 147–157. https://doi.org/10.1007/s40299-019-00461-5

Firman. (2020). Dampak Covid-19 terhadap Pembelajaran di Perguruan Tinggi. Bioma, 2(1), 14–20.

Fitriani, Y. (2020). Analisa Pemanfaatan Learning Management System (LMS) Sebagai Media Pembelajaran Online Selama Pandemi Covid-19. Journal of Information System, Informatics and Computing (JISICOM), 4(2), 1–8.

Ganic, E., Hodovic, V. B., & Kalajdzic, M. A. (2018). Effects of Servperf Dimensions on Students’ Loyalty -Do You Know what is Behind the Scene? International Journal of Business and Social Science, 9(February), 215–224. Google Scholar

García Docampo, L. (2021). [Reseña del libro] Primary and secondary education during Covid-19. Disruptions to Educational Opportunity During a Pandemic. In Revista Iberoamericana de Educación (Vol. 87, Issue 2). https://doi.org/10.35362/rie8724757

Government of the Republic of Indonesia. (2020). PerMendikbud 40/2020 Ped Peny SPM BLU bagi Satker.

Heckel, C., & Ringeisen, T. (2019). Pride and anxiety in online learning environments: Achievement emotions as mediators between learners’ characteristics and learning outcomes. Journal of Computer Assisted Learning, 35(5), 667–677. https://doi.org/10.1111/jcal.12367

Hermawansyah. (2021). Manajemen, pendidikan , berbasis, Digitalisasi, covid -19. Jurnal Studi Pendidikan, 28–46.

Herrador-Alcaide, C., T., Hernández-Solís, Montserrat, Galván, S., & Ramon. (2019). Feelings of satisfaction in mature students of financial accounting in a virtual learning environment: an experience of measurement in higher education. International Journal of Educational Technology in Higher Education, 16(1). https://doi.org/10.1186/s41239-019-0148-z

Hodges, C., Moore, S., Lockee, B., Trust, T., & Bond, A. (2020). The Difference Between Emergency Remote Teaching and e-Learning. Frontiers in Education, 7. https://doi.org/10.3389/feduc.2022.921332

Islam, A. Y. M. A., Mok, M. M. C., Xiuxiu, Q., & Leng, C. H. (2018). Factors influencing students’ satisfaction in using wireless internet in higher education Cross-validation of TSM. Electronic Library, 36(1), 2–20. https://doi.org/10.1108/EL-07-2016-0150

Islam, A. Y. M. A., & Sheikh, A. (2020). A study of the determinants of postgraduate students’ satisfaction of using online research databases. Journal of Information Science, 46(2), 273–287. https://doi.org/10.1177/0165551519834714

Jiang, H., Islam, A. Y. M. A., Gu, X., & Spector, J. M. (2021). Online learning satisfaction in higher education during the COVID-19 pandemic : A regional comparison between Eastern and Western Chinese universities. Education and Information Technologies, 6747–6769. https://doi.org/10.1007/s10639-021-10519-x

Ministry of Health of the Republic of Indonesia. (2020). Pedoman Pencegahan dan Pengendalian Serta Definisi Coronavirus Disease (COVID-19). Germas, 11–45. 04_Pedoman_P2_COVID-19__27_Maret2020_TTD1.pdf [Diakses 11 Juni 2021]. Google Scholar

Mouakket, S., & Bettayeb, A. M. (2015). Investigating the factors influencing continuance usage intention of Learning management systems by university instructors. International Journal of Web Information Systems, 11(4), 491–509. https://doi.org/10.1108/IJWIS-03-2015-0008

Moudy, J., & Syakurah, R. A. (2020). Pengetahuan terkait usaha pencegahan Coronavirus Disease (COVID-19) di Indonesia. Higeia Journal of Public Health Research and Development, 4(3), 333–346.

Najmul Islam, A. K. M., & Azad, N. (2015). Satisfaction and continuance with a learning management system comparing perceptions of educators and students. International Journal of Information and Learning Technology, 32(2), 109–123. https://doi.org/10.1108/IJILT-09-2014-0020

Ozturk, H. C. and M. (2022). International Review of Research in Open and Distributed Learning Factors Affecting Students ’ Behavioral Intention to Use LMS at a Turkish Post-Secondary Vocational School Factors Affecting Student s ’ Behavioral Intention to Use LMS at a Turkish Post-Se.

Pakpahan, R., & Fitriani, Y. (2020). Analisa Pemafaatan Teknologi Informasi Dalam Pemeblajaran Jarak Jauh Di Tengah Pandemi Virus Corona Covid-19. JISAMAR (Journal of Information System, Applied, Management, Accounting and Researh), 4(2), 30–36.

Pavan Kumar, S. (2021). Impact of online learning readiness on students satisfaction in higher educational institutions. Journal of Engineering Education Transformations, 34(Special Issue), 64–70. https://doi.org/10.16920/jeet/2021/v34i0/157107

Pham, L., Limbu, Y. B., Bui, T. K., Nguyen, H. T., & Pham, H. T. (2019). Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam. International Journal of Educational Technology in Higher Education, 16(1). https://doi.org/10.1186/s41239-019-0136-3

Rasmi, M., Alazzam, M. B., Alsmadi, M. K., Almarashdeh, I. A., Alkhasawneh, R. A., & Alsmadi, S. (2020). Healthcare professionals’ acceptance Electronic Health Records system: Critical literature review (Jordan case study). International Journal of Healthcare Management, 13(sup1), 48–60. https://doi.org/10.1080/20479700.2017.1420609

Rosen, L. D., Karwan, K. R., & Scribner, L. L. (2003). Service quality measurement and the disconfirmation model: Taking care in interpretation. Total Quality Management & Business Excellence, 14(1), 3–14. https://doi.org/10.1080/14783360309703

Mubin, M. N., Fauzi, M. S. D., Al Hadisi, A. S., Bayhaqi, A., & Rosyada, M. F. (2022). Implementation and Problematic of Blended Learning in Fiqh Learning: A Combination of Synchronous and Asynchronous in Online Learning. Jurnal Iqra': Kajian Ilmu Pendidikan, 7(1), 259-274. https://doi.org/10.25217/ji.v7i1.1883

Nurjanah, S., Dea, L. F., & Anwar, M. S. (2022). Development of Games Online Features Educandy to Children Aged 5-6 Years. Bulletin of Early Childhood, 1(1), 1-19. http://dx.doi.org/10.51278/bec.v1i1.398

Saifuddin, M. F. (2018). E-Learning dalam Persepsi Mahasiswa. Jurnal VARIDIKA, 29(2), 102–109. https://doi.org/10.23917/varidika.v29i2.5637

Setyowati, E. O. T., & Respati, A. D. (2017). Persepsi Kemudahan Penggunaan, Persepsi Manfaat, Computer Self Efficacy, Dan Kepuasan Pengguna Sistem Informasi Akuntansi. Jurnal Riset Akuntansi Dan Keuangan, 13(1), 63. https://doi.org/10.21460/jrak.2017.131.281

Tatnall, A. (2020). Encyclopedia of Education and Information Technologies. In Encyclopedia of Education and Information Technologies. https://doi.org/10.1007/978-3-030-10576-1

Thomas K.F. Chiu. (2017). Introducing Electronic Textbooks as Daily-use Technology in Schools: A Top-down Adoption Process. December.

Turnbull, D., Chugh, R., & Luck, J. (2021). Issues in learning management systems implementation: A comparison of research perspectives between Australia and China. Education and Information Technologies, 26(4), 3789–3810. https://doi.org/10.1007/s10639-021-10431-4

Umirulliyanti, N., Bahri, H., & Syafri, F. (2022). Pengaruh Pembelajaran Daring Terhadap Minat Belajar Mahasiswa Program Studi Pendidikan Islam Anak Usia Dini IAIN Bengkulu. 5(2), 172–183.

Virtanen, M. A., Kääriäinen, M., Liikanen, E., & Haavisto, E. (2017). The comparison of students’ satisfaction between ubiquitous and web-basedlearning environments. Education and Information Technologies, 22(5), 2565–2581. https://doi.org/10.1007/s10639-016-9561-2

Wang, H. Y., Lin, V., Hwang, G. J., & Liu, G. Z. (2019). Context-aware language-learning application in the green technology building: Which group can benefit the most? Journal of Computer Assisted Learning, 35(3), 359–377. https://doi.org/10.1111/jcal.12336

Yanuarti, M., Krisnaldy, & Gandung, M. (2022). Transformasi Digital untuk Financial Services Menuju Era Society 5.0. Jurnal LOKABMAS Kreatif, 01(03), 81–86.

Yuen, A. H. K., Cheng, M., & Chan, F. H. F. (2019). Student satisfaction with learning management systems: A growth model of belief and use. British Journal of Educational Technology, 50(5), 2520–2535. https://doi.org/10.1111/bjet.12830

Yumnah, S. (2021). E-Learning Based Islamic Religious Education of Learning Media: Alternative Solutions for Online Learning During Covid-19. Nazhruna: Jurnal Pendidikan Islam, 4(2), 249–260. https://doi.org/10.31538/nzh.v4i2.1209

Zhafira, N. H., Ertika, Y., & Chairiyaton. (2020). Persepsi Mahasiswa Terhadap Perkuliahan Daring Sebagai Sarana Pembelajaran Selama Masa Karantina Covid-19. Jurnal Bisnis Dan Kajian Strategi Manajemen, 4, 37–45.

Zhang, J., Zhao, Y., Chen, C., Huang, Y. C., Dong, C. L., Chen, C. J., Liu, R. S., Wang, C., Yan, K., Li, Y., & Wang, G. (2019). Tuning the Coordination Environment in Single-Atom Catalysts to Achieve Highly Efficient Oxygen Reduction Reactions. Journal of the American Chemical Society, 141(51), 20118–20126. https://doi.org/10.1021/jacs.9b09352

Downloads

Published

2023-05-09

How to Cite

Eko Ngabdul Shodikin, Agung Rokhimawan, Ahmad Suradi, & Setia Murningsih. (2023). Factors Influencing Online Learning Students’ Satisfaction in UIN Fatmawati Bengkulu. Jurnal Iqra’ : Kajian Ilmu Pendidikan, 8(1), 37–50. https://doi.org/10.25217/ji.v8i1.2801