HAKIKAT SERVICE QUALITY PADA NASABAH BANK SYARIAH MELALUI CUSTOMER SATISFACTION SEBAGAI KETAATAN HUKUM

Authors

  • Hengki Firmanda. S Fakultas Hukum Universitas Riau

DOI:

https://doi.org/10.25217/jm.v1i1.36

Keywords:

Service Quality, Customer Satisfaction, Islamic Banking

Abstract

The purposes of Islamic Banking in general are as social institutions and providers of welfare effects for society. The noble goals will not be realized, if not the totality of Islamic Banking in improving service quality to customers as a form of good governance. Service quality in Islamic banking can be seen from the customer satisfaction in enjoying the quality of service desired by the customer and in accordance with the concept of Islam which require glorifying customers. Implement of customer satisfaction is the duty and obedience Islamic Banking regulated in Act No. 21 of 2008 on Islamic Banking.

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Published

2017-03-09

How to Cite

S, H. F. (2017). HAKIKAT SERVICE QUALITY PADA NASABAH BANK SYARIAH MELALUI CUSTOMER SATISFACTION SEBAGAI KETAATAN HUKUM. Jurnal Mahkamah : Kajian Ilmu Hukum Dan Hukum Islam, 1(1), 189–204. https://doi.org/10.25217/jm.v1i1.36

Issue

Vol. 1 No. 1 June (2016)

Section

Articles

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